Cancellation Policy

Optimising your outcome

In order to create a momentum of healing and progress, it is optimal for us to follow your ideal progress plan. If you need to change an appointment, please allow us 48 hours notice so that we can arrange to care for another client during that time. It will also allow you to avoid the fee for missed or late notice changes to your appointment.  If you miss an appointment, or fail to give us the appropriate notice, you will be charged in full for your appointment, and this fee will need to be paid before your next appointment.

Unexpected emergency? Call us when possible to let us know you’re OK. We always take extenuating circumstances into consideration.